We schedule appointments with your pet’s comfort as our priority, allocating sufficient time to complete each grooming session before the next appointment.

We maintain a 15-minute grace period for late arrivals. After 15 minutes, your appointment will need to be rescheduled to avoid disrupting the schedule. If you expect to be early or late, please contact us.

Pets must be picked up within one hour of grooming completion. As a one-on-one salon, we are unable to accommodate extended stays. Pickups outside business hours will incur a $40 after-hours fee.

New Clients: A non-refundable $40 deposit is required to reserve your first appointment and will be applied to your grooming service. Deposits may be transferred to a rescheduled appointment with at least 24 hours' notice. Cancellations with less than 24 hours' notice or no-shows will forfeit the deposit. Deposits are typically not required after your first completed appointment unless otherwise specified.

Our system provides two reminders for your scheduled appointment: one at the time of booking and another one day prior.

Both reminders include the option to cancel your appointment. You may also contact us via phone or text at our business line 719-574-8976.

A no-show occurs when a client fails to attend their appointment without prior notice. Since we allocate and reserve that time exclusively for your pet, lack of notice results in lost revenue and the inability to offer that slot to other clients. This is particularly detrimental to a small business. Consequently, 50% of the grooming price for missed appointments will be charged before we can reschedule your pet. We kindly ask for your consideration in honoring your appointment or notifying us in advance if you are unable to attend.

Late Cancellations:

We understand that unforeseen circumstances arise, and we are always willing to assist with rescheduling. However, frequent same-day reschedules may require a deposit to secure future appointments.

We ask that all dogs and cats are up-to-date on their age-appropriate vaccinations. This includes Rabies, Distemper, and Parvo for any pet over 4 months old.

If your pet can’t get vaccinated for any reason, a note from your vet explaining the exemption will be fine. Just a heads up—if we don’t receive vaccination records, your appointment will need to be canceled. You can email vaccine records to:

[email protected]

We strive to complete your groom in the safest manner possible. If we cannot complete a groom due to behavior,medical issues/infestation or matting, we will halt the groom and notify the pet parent. We are working on living animals and sometimes the most humane thing to do is stop and send them home. We will always make an effort to comminicate with the pet parent on what we observed.

Matting is an extremly painful condition where the fur knots up. In severe cases, our only option is to shave the coat down and start over. Owners are always notified before we proceed with shaving the coat down. In the case the pet parent wants a second opinion, the groom will be canceled to allow for that. Le paw spa will not cause unnecessary pain or discomfort to a pet in our care.

We love to show off our clients! 

Please let us know if you are not comfortable with us using images of your pets in advertisments or social media.