We schedule appointments with your pet’s comfort as our priority, allocating sufficient time to complete each grooming session before the next appointment. We kindly request that clients adhere to their scheduled drop-off times.

We allow a strict 15-minute grace period for late drop-offs; beyond this, appointments must be rescheduled to avoid overlapping with subsequent clients. Please contact us if you require an early drop-off or anticipate being late.

All pets must be collected within one hour of grooming completion to prevent late pickup fees. As a one-on-one salon, we are not equipped to accommodate extended pet stays.

Pickups outside of business hours will incur a $40 fee.

Our system provides two reminders for your scheduled appointment: one at the time of booking and another one day prior.

Both reminders include the option to cancel your appointment. You may also contact us via phone or text at our business line 719-574-8976.

A no-show occurs when a client fails to attend their appointment without prior notice. Since we allocate and reserve that time exclusively for your pet, lack of notice results in lost revenue and the inability to offer that slot to other clients. This is particularly detrimental to a small business. Consequently, 50% of the grooming price for missed appointments will be charged before we can reschedule your pet. We kindly ask for your consideration in honoring your appointment or notifying us in advance if you are unable to attend.

Late Cancellations:

We understand that unforeseen circumstances arise, and we are always willing to assist with rescheduling. However, frequent same-day reschedules may require a deposit to secure future appointments.

We require all dogs and cats to be current on age appropriate vaccinations.  In the event your pet cannot recieve vaccinations, an exempt letter from your vet will be accepted. Please note that failure to provide vaccination records will result in a canceled appointment. Vaccines can be emailed to:

[email protected]

We strive to complete your groom in the safest manner possible. If we cannot complete a groom due to behavior,medical issues/infestation or matting, we will halt the groom and notify the pet parent. We are working on living animals and sometimes the most humane thing to do is stop and send them home. We will always make an effort to comminicate with the pet parent on what we observed.

Matting is an extremly painful condition where the fur knots up. In severe cases, our only option is to shave the coat down and start over. Owners are always notified before we proceed with shaving the coat down. In the case the pet parent wants a second opinion, the groom will be canceled to allow for that. Le paw spa will not cause unnecessary pain or discomfort to a pet in our care.

We love to show off our clients! 

Please let us know if you are not comfortable with us using images of your pets in advertisments or social media.